Answers to what families ask us

A medical referral service in Phnom Penh. We help Cambodian families find treatment in Cambodia and abroad, and we introduce them to the hospitals, clinics and carers who give it.

The hospitals, clinics and care providers we refer patients to pay us a fee, in Cambodia and abroad. We work with one main partner abroad, and with others for the cases it does not suit. Before we introduce you to anyone, we tell you who they are and that they pay us.

No. FlowCare has no doctors or nurses. The hospital, clinic or carer gives the treatment, and its doctors decide whether it suits the patient.

Right now: stroke, heart conditions, diabetes, kidney disease. If your family lives with another long illness, message us anyway. If we cannot find anyone who takes the case, we tell you.

Khmer. We can also answer in English.

A person reads every message, not a chatbot, so a reply can take a little time. If it is an emergency, do not wait for us. Call 119 or go to the nearest hospital.

In Cambodia: a hospital or specialist, physiotherapy, or a nurse who visits at home. Abroad: hospitals and clinics in other countries. Before you decide anything, we tell you who the provider is and what it costs.

That is your decision, with your doctor. We tell you what each option offers, how long it takes and what it costs. We never push you to travel.

It depends on how the patient moves, eats and breathes, and on their medicines. The clinic’s doctor looks at the medical records before anyone books a flight.

Then we look for care in Cambodia, at a clinic or at home.

It depends on the treatment, where it is, and how long it takes. Each provider sets its own price. We ask for a written quote before you decide anything.

No. We are not doctors, so we give no medical opinions. We tell you what a clinic offers, what it costs, and what has and has not been studied. The clinic’s doctors, and your own doctor, can tell you what suits the patient.

Nobody can promise that, and we never do. We tell you what has been studied and what has not, and we keep research apart from patient stories.

What you tell us stays with us. We share it with a hospital, clinic or carer only when you ask us to introduce you, and only what it needs. We never sell it or share it with advertisers.

Yes. Send us a message on Telegram and we delete them.

Go to the nearest hospital now, or call 119 for an ambulance. FlowCare helps after the hospital, not instead of it.